“After more than 35 years in retail, we’ve never experienced anything like this. It’s going to forever change our communities in terms of losing small businesses including shops, restaurants and bars. I don’t think our business will ever look the same that it did before the crisis. We know we’ll survive and do everything to thrive in this new situation, but we feel so bad for others who will not be able to come back. It will take a lot of new skills to reach customers whose shopping and lifestyle habits have been changed perhaps for life.”