{"id":7767,"date":"2018-05-11T19:13:44","date_gmt":"2018-05-12T02:13:44","guid":{"rendered":"http:\/\/www.newsmolo.com\/EDC\/2019\/?p=7767"},"modified":"2025-12-17T19:15:05","modified_gmt":"2025-12-18T03:15:05","slug":"our-5-star-little-hospital-on-the-hill-and-a-mothers-perspective","status":"publish","type":"post","link":"http:\/\/www.newsmolo.com\/EDC\/2019\/2018\/05\/11\/our-5-star-little-hospital-on-the-hill-and-a-mothers-perspective\/","title":{"rendered":"Our 5-Star Little Hospital on the Hill — and a Mother\u2019s Perspective"},"content":{"rendered":"

Wendy Thomas, Words by Wendy]<\/em><\/p>\n

It\u2019s been said that news of bad customer service reaches twice as many ears as praise for good service.<\/strong>\u00a0And when it comes to health care\u2013 the most personal type of service there is \u2013 people are quick to share their dissatisfaction. And perceptions can linger.<\/p>\n

As a long-term resident, I know that people in El Dorado County have their opinions about our local healthcare provider, Marshall Medical Center.<\/strong>\u00a0There are those who are staunch critics, and those who will defend Marshall to the end. I joined the Marshall board of directors 7 years ago, and I\u2019ve had the opportunity to see the challenges and triumphs for myself.<\/p>\n

About two years ago, Marshall made a top-down commitment to base all decisions on the\u00a0patient\u2019s\u00a0<\/em>needs,\u00a0<\/em>even if it means inconvenience for staff or doctors or changing up processes.<\/strong>\u00a0This may sound like a no-brainer, but many hospitals (and businesses) function based on what\u2019s easiest for them or what would make the doctors happy. This agreement to focus on the patient\u2019s needs above everything is actually a bold and significant move.<\/p>\n

So what\u2019s the big deal?<\/strong>\u00a0 What does this mean for the rest of us? Well, the results are coming in and Marshall has had some terrific news. Would it surprise you if I said that our little hospital on the hill is\u00a0nationally ranked for Quality Care and Patient Experience<\/strong>?<\/p>\n

Marshall has recently received unbiased, third-party recognition!\u00a0<\/strong>\u00a0First, we received the\u00a0highest possible 5-Star Rating<\/strong>\u00a0by the Centers for Medicare and Medicaid Services (CMS) for\u00a0Overall Hospital Quality<\/strong>. And we recently learned that we\u2019ve also earned the\u00a0Outstanding Patient Experience Award for 2018<\/strong>\u00a0by Healthgrades, the leading online resource for comprehensive information about physicians and hospitals.<\/p>\n

The ratings come from comparing all the hospitals in the nation according to HCAHPS scores, a survey CMS administers regarding patients\u2019 care experience. There are 10 standards that make up the patient experience including communication with doctors, responsiveness of hospital staff, pain management, cleanliness, quietness and whether the patient would recommend the hospital to others.<\/p>\n

These two awards put Marshall Medical Center in the top 10% of hospitals in the country, and higher than all other hospitals in the Sacramento region<\/strong>. As a matter of fact, there are no Sacramento hospitals that rated 5 Stars for Quality and no other Sacramento hospital won the Outstanding Patient Experience Award. This is great news for Marshall, but what does it mean for you?\u00a0\u00a0Allow me to give you a personal example.<\/em><\/p>\n

A few weeks ago, our daughter and her husband suddenly relocated to California and she went into labor after meeting with a Marshall physician only once.\u00a0 She and her husband had prepared carefully for the birth, developing a detailed birth plan.\u00a0 Even though they had not had the time to cultivate a relationship with Marshall providers, I was incredibly impressed that everyone on their birth team, from the physicians to the amazing nursing staff, treated them with great respect, honoring their plan and advocating for their wishes.\u00a0 Their excellent patient experience in Marshall\u2019s Birth Center truly exemplified Marshall\u2019s slogan,\u00a0\u201cIt\u2019s about you\u201d<\/em>. \u00a0While it was a difficult and prolonged labor, their beautiful daughter was born. Then we had the occasion to experience Marshall\u2019s excellence in terms of critical quality care, because our daughter\u2019s situation took a turn for the worse.<\/p>\n

When she began to hemorrhage, Dr. Cherry quickly and skillfully reacted to the serious condition.\u00a0Our daughter was rushed to the operating room and all hands were on deck.\u00a0 The team that quickly assembled to assist included people from various specialties in the hospital.\u00a0 Had it been another time or in another hospital, the results may very well have been quite different.\u00a0 However, due to the expert care from Dr. Cherry and from all the departments of Marshall Medical Center that responded in the Birth Center OR, our daughter is alive, and she and her husband will be raising our beautiful granddaughter close to us.<\/p>\n

As a mother, there are no words to express the depth of our gratitude<\/strong>.\u00a0\u00a0As a board member, I am proud to represent this incredible organization that provides 5-Star, expert medical care in a compassionate and loving way right in the center and heart of our community.<\/strong><\/p>\n

Just think about it<\/em>\u2026Our local hospital puts patients\u2019 needs first and provides 5-Star quality care.<\/strong>\u00a0\u00a0What more can we ask for?<\/em><\/p>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

Wendy Thomas, Words by Wendy] It\u2019s been said that news of bad customer service reaches twice as many<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[1],"tags":[],"featured_image_urls":{"full":"","thumbnail":"","medium":"","medium_large":"","large":"","1536x1536":"","2048x2048":"","darknews-slider-full":"","darknews-featured":"","darknews-medium":"","darknews-medium-square":""},"author_info":{"display_name":"News MoLo","author_link":"http:\/\/www.newsmolo.com\/EDC\/2019\/author\/admin\/"},"category_info":"News<\/a>","tag_info":"News","comment_count":"0","_links":{"self":[{"href":"http:\/\/www.newsmolo.com\/EDC\/2019\/wp-json\/wp\/v2\/posts\/7767"}],"collection":[{"href":"http:\/\/www.newsmolo.com\/EDC\/2019\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/www.newsmolo.com\/EDC\/2019\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/www.newsmolo.com\/EDC\/2019\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/www.newsmolo.com\/EDC\/2019\/wp-json\/wp\/v2\/comments?post=7767"}],"version-history":[{"count":1,"href":"http:\/\/www.newsmolo.com\/EDC\/2019\/wp-json\/wp\/v2\/posts\/7767\/revisions"}],"predecessor-version":[{"id":7768,"href":"http:\/\/www.newsmolo.com\/EDC\/2019\/wp-json\/wp\/v2\/posts\/7767\/revisions\/7768"}],"wp:attachment":[{"href":"http:\/\/www.newsmolo.com\/EDC\/2019\/wp-json\/wp\/v2\/media?parent=7767"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/www.newsmolo.com\/EDC\/2019\/wp-json\/wp\/v2\/categories?post=7767"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/www.newsmolo.com\/EDC\/2019\/wp-json\/wp\/v2\/tags?post=7767"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}